FAQ's

Getting a website for your business can be a pretty daunting experience, especially if it’s your first time – well hopefully below will answer any questions you may have and if you still not sure or can’t find the answer you’re after – give us a call on: 1300 158 708

If you have any other questions please check out our Knowledgebase

Yes we can. While we have our own graphic designers, we only offer this service to our clients for their website etc.

Web Hosting is the server on which your website and email are stored. We have many different levels of plans depending on your needs. Your data is stored here in Australia in our secure datacentre in Melbourne. Our dedicated server is optimised for business grade hosting.

A domain name or URL is your address on the web. It will look something like this: yourbusiness.com.au

Usually our client provide us with the content but we can also offer you our Copy writing service if you prefer – there is an additional fee for this service though.

SEO is all about getting found in the major search engines. There are 2 parts to the process – Onsite & Offsite optimisation. Its all about improving the visibility and popularity of you site to gain more traffic to your site thereby generating more leads and customers.

Yes, we can help you with both of these options – we have our own email marketing system that we integrate into you website along with your social media links.

Our websites comes with 40 Video Tutorials plus we provide training as well.
A CMS is a self-editing website that you can manage yourself. You can add additional pages, images and much more.
Yes – all our websites are responsive which means they will work on all mobile devices as well as desktop computers.
While you can bring your own domain name and hosting with you – we can also off these services – in fact we prefer to use our own hosting as it is on our dedicated business grade server here in Australia so you can be assured it is secure and high speed with a 99.9% up time.
Yes, we provide a wide range of options including ecommerce.
A website typically takes up to 4 weeks but can be longer depending on the site requirements, if copy-writing or custom design is required or is a large ecommerce website.

The time it takes for your website to appear on page 1 of Google depends on a number of factors. It depends on the search phrase people are using to find your website and the number of other websites that are also available for those search phrases, and also the region you are trying to target and the competition within that region.

Nobody can truly say how long it will take for your website to appear at the top of search engine results pages (including people who actually work for Google), however there are a number of factors that can improve your chances. Building your website on WordPress is a good start as WordPress has some great Search Engine Optimisation fundamentals built-in. Creating unique and interesting content on a regular basis for your website is also critical to increase your visibility amongst search engines. Launching your website and then forgetting about it is a surefire way to get lost amongst the noise.

We offer a number of Search Engine Optimisation strategies and are happy to talk to more about this if we haven’t already.

Once you site goes live, we backup off-line both your database and full site files. As part of your hosting package with VMA we perform nightly backups on our server – these are stored for 14 days only. We also offer Website Maintenance Agreements to further support you and this will also perform weekly database backups and a monthly site backup – both these are stored offline.

We will install Google analytics software on your new website and show you how to log into your Google analytics account where you can see a wide range of statistics about your website including number of visits, page views than the amount of time people are spending on your website.

Once you subscribe to one of our website marketing plans you will also receive more detailed analysis via our comprehensive dashboard plus receive a monthly report about your website performance and recommendations on how to improve.

The old adage of “You get What you Pay for” has never been more true. We don’t consider ourselves to be the cheapest – and we are certainly not the dearest BUT we do offer great value for money. When you consider all the benefits of our proposal and what we offer over and above the competition you will understand why our customers prefer us. See here for a compelling reason of why you should choose us for your web design.

Yes – We do offer a number of payment plans but this will depend on your ability to pay and length of time you have been in business. Generally the longer it take to pay then the more you will pay but ask us to summarise these for you as it can often make the difference in getting your lead generating website online now rather than later thus earning you income sooner. Please note that these MUST be automated payments (ie: Credit Card or Paypal) and may attract an additional fee – see the section on Payment Plans for more information.

Local SEO is just that – within your local area. ie: your suburb and surrounding suburbs whereas general SEO can cover a much wider area ie: region, state or country.

You will have a better change of ranking for local SEO as the wider you go – the harder it becomes because it depends on the competition within that region, plus the area you are trying to target.

Yes, with website builds we offer you a 30 day Satisfaction Guarantee and will work with you until you are 100% happy with your site.
We also offer ongoing support via our Support Ticketing System and 1300 number (for emergencies).

Plus we offer Website Maintenance Agreements to further support you and keep your website online, up to date and running smoothly.

Your website is hosted on our Dedicated Business Grade Servers based here in Australia. These servers are located in our Melbourne datacentre with backup servers in Canberra. Our servers are optimised for your WordPress websites but can host many other platforms as well.

Well the short answer is NO. We tend to value add rather than discount, this means we don’t skimp and anything as we prefer to do your project/campaign right from the start. For example, on a Website creation or rebuild we include:

  • Secure site from hacking (6 point security Enhancement)
  • Includes an SSL certificate (as per Google requirement)
  • Keyword Research and Analysis
  • Search Engine Competition Analysis
  • Optimise site for Search Engines included
  • 58 Video tutorials included
  • Training included
  • Stock Images included
  • Responsive Design for Mobile Devices
  • Click to Call phone numbers
  • Compelling Call to Actions
  • 46 point quality control pre-launch checklist
  • Site Load Speed enhancement for quick loading (as per Google requirement)
  • 30 Day Satisfaction Guarantee (from site launch sign-off – longer for custom development)
  • Support Ticketing System for 24/7 support
  • Business Grade High Speed Dedicated Server based here in Australia
  • Ease of use by end user (we make it easier for you to use so no coding required)
  • Your own Client Service Manager
  • Custom designed &/or Development (optional)
  • Plus we offer Integrated Marketing Solution (optional)

We may, however, off you a better rate for more services we provide, so include our SEO and PPC packages – we would be prepared to do these at a cheaper rate. Contact us for more information.