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Olivia Romanella

Olivia possesses extensive expertise in customer service and sales, evidenced by her three-year tenure as a sales team leader, where she adeptly trained staff in bridging the gap between clients and customers through direct marketing strategies.
As an graduate of Griffith University, Gold Coast, she holds a Bachelor’s degree in Communication and Journalism, demonstrating her proficiency in various forms of written communication.
Her professional background is diverse, encompassing roles in the hospitality sector and as a swimming coach. She has been recognised for her accomplishments, receiving accolades such as the Queensland State Swimming Championships and the Regional Journalism Scholarship from Griffith University.

Team Profile

What is your title?

VMA Product Consultant

How long have you worked at VMA Group?

First week here and loving it so far. 😊

What does your job entail?

Assist in developing new business, service and grow existing accounts, meet or exceed customer expectations and to provide support to the business and client alike on matters related to the following areas:

  • Proactively and effectively manage orders and client follow-ups.
  • Follow ups and appointment setting and/or telesales skills.
  • Proactive and effective customer service.
  • Follow policies and procedures.
  • Self-management of related tasks, and other duties as assigned.

What is a typical day like?

Follow the existing systemised procedures including keeping our CRM up to date with Leads/Calls/Events/Tasks and other data. As well, assist in the updating and/or formulation of new Policies and Procedures as required. Answer customer enquiries and help them source their required promotional product and assist with orders, follow ups and shipments to clients.

Favourite memory from work?

So far, diving into the deep end with a new challenge!

What do you like most about your job?

I really like the fact that I’m upskilling in new areas, as well as the autonomy that’s given plus you never know what the day has instore.

Where are you from?

I grew up in Airlie Beach in North Queensland. However, have both a Canadian and Italian background.

Where did you go to school?

St Catherine’s Catholic College, Proserpine.

What do you like to do when you aren't working?

Exercise (gym or walk), paint, go to the beach, hang out with friends, and drinking wine.

What is your favourite sports team?

NRL: North QLD Cowboys (my partner insists that I go for the Broncos); AFL: Brisbane Lions; NBA: Dallas Mavericks

What is your favourite book or movie?

Movie: ‘Inception’, as well as ‘Interstellar’, Book: ‘The Subtle Art of Not Giving a F***’.

What's a fun fact about you many people may not know?

I hold a world record for open water swimming, of which is recognised in the International Swimming Hall of Fame in California.